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Additional Info / FAQ's

Copyright

The designs and patterns for all Madder Root products and the images you see on this site belong to Madder Roots and may not be reproduced or used in any way without express written permission. All rights reserved.

Materials

From our material to our packaging we work hard to find environmentally friendly supplies without sacrificing quality.

Because linen is made from flax, a natural fiber, there will be some variation in the characteristics (weight, color, weave) of fabric we use. These naturally occurring variations add to the charm and will not affect the quality of the products we offer.

We also custom mix our colors from water-based, solvent free inks. Though we have "recipes" we follow, some variations occur from batch to batch, adding to the handmade goodness of each piece we make. We do our best to print larger orders from the same batch of ink.

Seconds

We call the tea towels, napkins or produce bags that do not meet our quality standards "seconds." Products noted as seconds in our shop may include images that printed too lightly, have pinhole ink splotches, or other small imperfections. Some may be smaller or slightly irregular in size and shape. We reduce the price to reflect the imperfections, but they are first quality in every other way. We think they are still a "wicked good deal."

Reserve Listings

We will hold items in reserve for customers upon request. Once the items are ready to ship, we will send you a link to the reserve listing. Reserved items not purchased within 7 days of notification will be returned to regular stock.

Custom Requests

We will consider custom requests. Additional fees may apply.


Please feel free to email us if you have further questions, comments or concerns about any of these policies. We would love to hear from you!