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Refunds / Exchages

Madder Root products are guaranteed up to 30 days from Delivery Confirmation. Refunds and returns exclude shipping costs. The following restrictions apply:

100% Refund: Products returned in original, saleable condition.

50% Refund: Products returned with strong perfume, cigarette or other odors even if no other visible damage is evident. Fabric easily absorbs environmental orders. Odor damaged items may be washed and resold at a discounted price, so we offer a partial refund in this situation.

No Refund or Credit: Products returned visibly damaged, soiled, unusable or beyond the 30 days.

Custom orders may only be returned if suitable for resale to the general public (subject to scrutiny on a case-by-case basis).

Situations not outlined in this return policy will be handled on a case-by-case basis.