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Shipping

Madder Root ships Monday through Friday. If you need something by a special time or need it quickly please put a note in when you check out.

Domestic (US) Shipping:

Madder Root orders shipped to the United States are generally sent USPS First Class or Parcel Post with Delivery Confirmation unless otherwise noted in the item description. Priority Shipping and Insurance are available upon request. Estimated delivery is 3 to 7 days, though sometimes USPS takes longer to deliver packages than we would like. Madder Root is not responsible for delays in shipping caused by USPS or other mail carriers. Other shipping options are available upon request. Additional shipping costs for expedited delivery times or alternative shipping venues may apply.

We do combine shipping and will automatically upgrade your First Class order to Priority when it makes sense to do so and if it saves you shipping costs. Over payments on shipping of more than $2 will automatically be refunded.

International Shipping:

Madder Root orders shipped internationally are generally sent USPS First Class. Priority Shipping and Insurance are available upon request and shipping costs will be adjusted accordingly. We will send you a convo or email with an estimated delivery time when the order ships. Once the package leaves our hands, we are not responsible for how long it takes USPS or your postal workers to get it to you. Other shipping options are available upon request.

We do combine shipping and will automatically upgrade your International First Class order to International Priority when it makes sense to do so and if it saves you shipping costs. Over payments on shipping of more than $2 will automatically be refunded.

Customs

As sellers, we are required to fill out Customs Declarations forms (ex. USPS Form 2979: Customs Declaration CN22 - Sender's Declaration) to ship merchandise out of the United States. Purchase of Madder Root items is a business transaction, not a gift, and will be represented as such. Many countries provide fee exemptions for purchased goods up to a certain limit. Any amount over that limit may be subject to customs duty and value added taxes. Each country's limit and handling of imported merchandise is different. You are responsible for knowing your country's shipping policies and licensing requirements, and for paying any additional duties, taxes or fees that may result from your business transaction.

Questions? Please convo or email us before placing your order and we will work with you to try to resolve any of these issues before shipping the order.

 

Replacement for Lost Items:

Delivery Confirmation is provided for all domestic (US) shipments. USPS sends a notice to us when your package arrives. Occasionally, a package gets lost in transit. In this situation, a claim may be made to USPS in an attempt to track the package. We are happy to assist with this process. If it is discovered USPS lost the package or delivered it to a wrong destination (and the package cannot be recovered), we will provide a replacement or refund up to the purchase price of the item. Shipping costs are not included.

For international packages, we will replace the item or provide a store credit up to the value of the purchased item if it has not arrived within 45 days from payment confirmation. Shipping costs are not included.

Replacement for Damaged Items:

We prepare all orders for shipment carefully and with quality materials. Still, damage occasionally occurs during shipment. To qualify for a refund or replacement, you must notify us via convo or email within 24 hours of delivery confirmation that the item arrived damaged. USPS generally provides the receiver with a letter stating the item was damaged in transit. It is helpful for us to have a photograph of this notification along with the damaged item. We will work with you to resolve this issue by providing a refund or replacement for the damaged item.